Identify the order and the difference
Provide your order reference, product style, size, quantity affected, and a clear description. Show how the received item differs from the approved sample or specification. Photographs, measurements, packing details, and shipment information can help distinguish a construction concern from transport damage or a quantity query.
Keep goods and evidence available
Retain the affected items and relevant packing while the issue is reviewed. Avoid discarding, altering, or sending products back without discussing the next step. If several items are affected, record the count and how the issue is distributed across styles or sizes. Keep the description factual and connected to the approved reference.
Agree on the appropriate response
The available response depends on the order agreement and the issue established by the review. Return arrangements and any agreed remedy are confirmed through the order review and its commercial terms. Ask for the applicable terms before placing the order and obtain written instructions before any return shipment.
Record changes for future production
Once a concern has been reviewed, keep the resolution and any agreed specification update with the order history. If a new sample or revised construction is needed, identify it clearly before a reorder. A documented review helps improve the next production run and avoids repeating uncertainty about the same detail.
Your project checklist
- Order reference
- Approved specification
- Affected styles and quantities
- Evidence and retained goods
- Written next-step agreement